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大家好!我叫,我演講的題目是《優(yōu)質(zhì)服務(wù)樹行形象》。此時(shí)此刻的我,心中涌起的是自豪,是欣喜!從事行柜員工作年來,我以“樹行形象,創(chuàng)優(yōu)質(zhì)服務(wù)”為宗旨,嚴(yán)于律己,愛崗敬業(yè),任勞任怨,刻苦學(xué)習(xí)業(yè)務(wù)知識(shí),踏踏實(shí)實(shí)地做好本職工作,對(duì)行柜員這個(gè)神圣職業(yè)的無比熱愛和滿腔熱血,抒寫著自己無悔的人生!
一、刻苦學(xué)習(xí)業(yè)務(wù)知識(shí),苦練基本功,努力提高自身的業(yè)務(wù)素質(zhì)和業(yè)務(wù)水平。“梅花香自苦寒來”。從參加工作的那一天起,我就深刻地認(rèn)識(shí)到,沒有扎實(shí)的業(yè)務(wù)技能做基礎(chǔ),就不能成為一名優(yōu)秀的柜員。所以,不管工作多累,平時(shí)除了主動(dòng)參加銀行里的各項(xiàng)培訓(xùn)活動(dòng)外,還抓緊時(shí)間練習(xí)點(diǎn)鈔、微機(jī)操作和蓋銷日戳等基本功,不懂不會(huì)的就向班長(zhǎng)和老職工們請(qǐng)教。這使我在此后的工作中能夠輕松自如,辦理起業(yè)務(wù)來能得心應(yīng)手,既快又準(zhǔn)確的辦理好每一筆業(yè)務(wù)。因此在職業(yè)技能鑒定考試中,我取得了優(yōu)異的成績(jī),拿到了銀行職業(yè)資格證書。正是因?yàn)槲覍?duì)銀行事業(yè)的熱愛,為了把工作干得更好,我一直就這樣堅(jiān)持不懈地學(xué)習(xí)業(yè)務(wù)技能。接待每一位客戶都象對(duì)待自己的親人一樣,熱情服務(wù),微笑服務(wù)。由于扎實(shí)的業(yè)務(wù)知識(shí)和精湛的業(yè)務(wù)技能,溫馨的話語,優(yōu)質(zhì)規(guī)范的服務(wù),使我贏得了許多客戶的一致好評(píng)。
二、以誠(chéng)信贏得客戶,以服務(wù)創(chuàng)造業(yè)績(jī)。營(yíng)業(yè)窗口展現(xiàn)的是銀行的形象,我每天上班總是提前到崗,做好班前的準(zhǔn)備工作。為了做到規(guī)范服務(wù)、熱情服務(wù)和優(yōu)質(zhì)服務(wù),每天我都是以愉快的心情面對(duì)每一位來辦理業(yè)務(wù)的客戶,辦理業(yè)務(wù)時(shí)做到用語規(guī)范,聲音宏亮,語氣委婉,總是用微笑來贏得每一位客戶的信賴。我還深入到市場(chǎng)中去聯(lián)系和發(fā)展客戶,宣傳銀行業(yè)務(wù),為客戶提供上門取貨的方便,真正把客戶當(dāng)成上帝,贏得了客戶的信任。
作為一名銀行的一名柜員,在自己的崗位上我注重每一個(gè)細(xì)節(jié),工作中我做到四勤“勤動(dòng)腦、勤動(dòng)嘴、勤動(dòng)手、勤動(dòng)腿”為了發(fā)展卡業(yè)務(wù),我積極的宣傳卡業(yè)務(wù),詳細(xì)的介紹卡的優(yōu)點(diǎn),現(xiàn)在經(jīng)我開戶活期每10戶中有9戶持有卡。2010年我吸儲(chǔ)、勸儲(chǔ)超過萬元,每天的業(yè)務(wù)量平均余筆,現(xiàn)金流量約萬左右。
講文明禮儀,構(gòu)建三中和諧校園,細(xì)節(jié)就是基石。
在昔日的校園中我們不難發(fā)現(xiàn)這樣的現(xiàn)象:在校園里見老師不知問好,生活中沒有秩序,不懂得謙讓,大庭廣眾之下罵一些不堪入耳的臟話,干凈的操場(chǎng)在吃過早飯后成了垃圾的天堂,嶄新的門板霎時(shí)被破壞的殘不忍睹,打飯時(shí)不自覺排隊(duì),擠成一堆…
我曾經(jīng)聽過這樣一句話它讓我很震憾,今天如果不養(yǎng)成良好的行為習(xí)慣,在將來將很難到達(dá)成功的頂峰,良好的行為習(xí)慣不僅影響我們的現(xiàn)在更影響我們的未來
如此看來一個(gè)人的良好行為是多么重要啊!那么身為主人翁的我們?cè)撛趺醋瞿兀?/p>
和諧的文明只是在與到老師時(shí)送上一句溫暖的問候,只是在打飯時(shí)多一份禮貌的謙讓,只是在打開水時(shí)多一份耐心的等待,只是在平日理好自己的衣容,愛護(hù)自己身邊的一切…
文章通過新穎的形式、生動(dòng)的形象和通俗的語言介紹了一種如何做好企業(yè)環(huán)境,如何進(jìn)行有效管理的管理方法。目標(biāo)明確具體,內(nèi)容全面到位。如我們企業(yè)環(huán)境是指一些相互依存、互相制約、不斷變化的各種因素組成的一個(gè)團(tuán)體,是影響企業(yè)管理決策和生產(chǎn)經(jīng)營(yíng)活動(dòng)的現(xiàn)實(shí)各因素的集合。而是既反映了企業(yè)環(huán)境的內(nèi)容的廣泛性、作用,也反映了企業(yè)環(huán)境對(duì)企業(yè)的內(nèi)部和外部的影響。
如企業(yè)環(huán)境有自然地理環(huán)境、經(jīng)濟(jì)環(huán)境、科技環(huán)境、政治法律環(huán)境、社會(huì)文化環(huán)境等構(gòu)成等;宏觀經(jīng)濟(jì)環(huán)境、稅收環(huán)境、科技環(huán)境等,還有企業(yè)的社會(huì)環(huán)境、文化教育環(huán)境,班組環(huán)境等。
企業(yè)環(huán)境是前提,是基礎(chǔ)。它為我們指引方向,提供動(dòng)力,使我們的企業(yè)井然有序。由此,作為一名負(fù)責(zé)后勤食堂采購(gòu)、能源繳費(fèi)統(tǒng)計(jì)工作、每月預(yù)算報(bào)表、招待來賓,首選要做的就是為自己確立一個(gè)清晰、長(zhǎng)期、可行的目標(biāo),做到思路決定出路。帶動(dòng)和督促自己的確立屬于并適合他們自身的工作目標(biāo)。自我工作對(duì)目標(biāo)的意見一致。知道什么是有效的行動(dòng),看看自我的行動(dòng)是否與目標(biāo)相符。這也是值得每一個(gè)人去學(xué)習(xí)、去實(shí)踐,最終為企業(yè)樹立形象。幫助每位同事充分發(fā)揮潛力。也是為了讓我們管理者隨時(shí)注意到自己、欣賞對(duì)于他人的激勵(lì)作用。自己不能妄自尊大,也不是顯示和炫耀,而是一種自信、一種自尊、一種了解、一種人生的清醒和智慧、一種情緒的自我愉悅,一種行為的正向激勵(lì)。其結(jié)果必然是拓展自己的能力,提升我們自身的人格品質(zhì)。做對(duì)的事情對(duì)目標(biāo)的實(shí)現(xiàn)有怎樣的積極作用,然后給予肯定和欣賞,并靜靜地體會(huì)這實(shí)實(shí)在在的收獲給自己帶來的充實(shí)、開心和滿足。
當(dāng)然我們應(yīng)及時(shí)的表揚(yáng)員工,具體地告訴他們做對(duì)了什么,告訴他們,自己在為他們作對(duì)事情感到高興;并且告訴他們,他們的成就對(duì)公司和其他在這里工作的人都有幫助,鼓勵(lì)他們?cè)俳釉賲?。真誠(chéng)而及時(shí)的表揚(yáng),會(huì)是你管理人員中成功的重要部分。
做好人文環(huán)境,開始待人以嚴(yán),然后知人善任,對(duì)于這種方式。當(dāng)然,人無完人,成功者之所以成功是因?yàn)樗暮昧?xí)慣多,壞習(xí)慣少。無論是批評(píng)還是自我批評(píng)都應(yīng)該是在幫助人克服壞習(xí)慣,走向完善、走向成功!
總之,作為企業(yè)員工,在對(duì)公司的日常運(yùn)營(yíng)管理中,一定要以人為本,關(guān)注每個(gè)人的行動(dòng)和狀態(tài)。要能知道同事在做什么,做得怎么樣,根據(jù)實(shí)際的情況,確立月度,年度目標(biāo),使整個(gè)部門員工有一個(gè)明確的工作目標(biāo),關(guān)鍵就在于:確立明確的目標(biāo),然后通過表揚(yáng)與批評(píng)相結(jié)合的方式來固定執(zhí)行者及下線人員的行為方式,從而使其行為變得更加符合預(yù)期,更加值得信賴。正如作者所言,那些自我感覺良好的人能做出更出色的業(yè)績(jī),人們總是愿意重復(fù)那些為自己帶來贊揚(yáng)的動(dòng)作,而且沒有一個(gè)人愿意被從人格上徹底否定。
歷史的腳步將中國(guó)推上了二十一世紀(jì)的軌道,舉國(guó)上下都發(fā)生著翻天覆地的變化:中國(guó)加入了WTO;北京申奧成功了;中國(guó)男足也首次沖進(jìn)了世界杯的決賽……今天的中國(guó)正昂首闊步在新的歷史時(shí)期。作為新時(shí)期的幼兒教師應(yīng)以什么樣的形象來教育新時(shí)期的幼兒、來面對(duì)新時(shí)期的幼兒家長(zhǎng)、來適應(yīng)新時(shí)期的幼兒教育呢?
千百年來,人們始終不渝地破譯著一個(gè)莊嚴(yán)而深?yuàn)W的命題:生命的價(jià)值是什么?人生的意義是什么?一代又一代的幼教工作者們用她們無悔的青春寫下了這樣一個(gè)答案:生命的價(jià)值在于奉獻(xiàn),人生的意義在于把愛給予孩子,并精心培育他們成為全面發(fā)展的有用人才。進(jìn)入新的時(shí)期,一切都在變化,不變的就是一個(gè)“愛”字!就是一顆熱愛孩子的心:我們用這顆愛心不厭其煩地將哭鬧的孩子輕拍入睡;我們用這顆愛心不怕臟臭地為孩子清洗衣褲上的大小便;我們就是用這顆愛心循循善誘每一個(gè)做錯(cuò)事的孩子……作為一名幼兒教師,我在十多年的工作中深刻地感受到那份愛,那份愛不是一句掛在嘴邊的口頭禪,愛心必須通過腳踏實(shí)地地辛勤勞作去實(shí)現(xiàn)。班上有個(gè)叫孫雅心的小朋友,剛上小班時(shí),每天早上入園時(shí)只要家長(zhǎng)在班上停留一會(huì)她就會(huì)忍不住哭起來,一哭就是好一會(huì)兒,這樣一來弄得家長(zhǎng)都不敢在班上停留。我發(fā)現(xiàn)這個(gè)問題后,就及時(shí)與孫雅心進(jìn)行了交談。通過交談我發(fā)現(xiàn)早上來哭是因?yàn)閷?duì)新環(huán)境的陌生從而產(chǎn)生了莫名的恐懼,在了解了這個(gè)原因后我就耐心地安撫孫雅心:“別怕,有老師呢!”從那以后,每次只要我看到家人送孫雅心來,我就熱情地迎過去拉著她的小手一同與婆婆再見,一同參加到活動(dòng)中去。漸漸的,孫雅心能高高興興地上幼兒園了,還能主動(dòng)與老師打招呼,開開心心地和小朋友做游戲了。以前我還帶過一個(gè)叫王翔的孩子,剛?cè)雸@時(shí)是那樣地愛跑,愛笑,愛追著老師問這問那。可是不久他突然變了,笑容從他臉上消失了,甚至午睡時(shí)突然驚醒,哭著要找媽媽。這孩子,怎么了?一次他突然問我:“老師,什么叫離婚?爸爸媽媽還愛我嗎?”望著孩子臉上不該有地疑惑和焦慮,我終于明白了,緊緊地?fù)е⒆诱f:“爸爸媽媽都是愛你的,老師也愛你!”我知道我需要給予他更多的關(guān)懷和特殊的呵護(hù),才能使他和別的孩子一樣快樂。從此,我在生活上問寒問暖,游戲中拉著他的小手,家人接遲了陪他一起玩玩具。一天我正陪他等家人來接時(shí),他很認(rèn)真地對(duì)我說:“老師,您真好!”剎那間,我心里涌出一股難以言表的幸福之感。當(dāng)然,作為一名教師單單一個(gè)愛字是遠(yuǎn)遠(yuǎn)不夠的。偉大的前蘇聯(lián)大文豪高爾基曾經(jīng)說過:?jiǎn)螁螑酆⒆?,這是母雞都會(huì)做的事情。但要善于教育他們,這卻是一項(xiàng)偉大的公共事業(yè)。我們幼兒
教師不僅肩負(fù)著愛孩子、照料孩子的重任,更要教育孩子去認(rèn)識(shí)世界,教育孩子懂得怎樣去生活,怎樣去做人。新時(shí)期的幼兒教育要求我們幼兒教師能不斷更新自己的教育觀念,涉取新知識(shí),才能做好新時(shí)期幼兒的教育工作,成為孩子的好老師!
新時(shí)期的教師還要面對(duì)新時(shí)期來自不同層次的幼兒家長(zhǎng),做好家長(zhǎng)工作是新時(shí)期教師所應(yīng)具備的能力。新時(shí)期的教師應(yīng)該做家長(zhǎng)的好伙伴。首先,是做家長(zhǎng)的教育伙伴。以前家長(zhǎng)總認(rèn)為教育是幼兒園的事,對(duì)幼兒園教育工作的配合既不主動(dòng)也不積極。我們就通過家長(zhǎng)會(huì)向家長(zhǎng)宣傳幼兒教育的意義,介紹幼兒教育的科學(xué)方法。這樣使家園教育得到一致的配合。其次,是要做家長(zhǎng)的工作伙伴?,F(xiàn)在的家長(zhǎng)工作都比較忙,并常常因此而耽誤了接孩子。對(duì)此,我表示了充分的理解和熱情的支持,接孩子來的晚了,我從沒責(zé)怪過他們,相反我會(huì)微笑著將孩子送到他們手上。同時(shí),教師還要做家長(zhǎng)的生活伙伴。除了關(guān)心孩子們的生活之外,我還和家長(zhǎng)經(jīng)常交談,了解他們的生活情況,關(guān)心他們的健康狀況。
新時(shí)期的幼兒教育對(duì)幼兒教師也提出了更高的要求:幼兒教師不僅要能學(xué)好新綱要,組織好幼兒的教育教學(xué)工作,更要能對(duì)當(dāng)前的教育進(jìn)行針對(duì)性的研究,研究幼兒的發(fā)展目標(biāo)與方向;研究幼兒教育中的種種問題和現(xiàn)象;研究實(shí)踐出先進(jìn)的教育方法并加以整理記錄,形成自己獨(dú)到的見解。
尊敬的各位領(lǐng)導(dǎo)、老師:
大家好!我今天演講的題目是《我的夢(mèng)想和幸?!?。
詩人說,夢(mèng)想如春風(fēng)般了無痕跡。沒有夢(mèng)想的人,好比大海中的浪花,隨著海風(fēng)吹過銷聲匿跡,而有夢(mèng)的人,總有一份希冀在心底。我的夢(mèng)想,就是成為一名教師。
在高考填報(bào)志愿時(shí),我毫不猶豫地選擇了師范院校。師范院校的七年學(xué)習(xí)時(shí)光完成了我做教師的夢(mèng)想,也讓我對(duì)教師的認(rèn)識(shí)逐漸從感性走向了理性,我開始明白“學(xué)高為師,身正是范”,更多的是一種責(zé)任,是一種師德的體現(xiàn)。在我即將邁出學(xué)校大門,走向工作崗位的時(shí)候,最美教師張麗莉用她的事跡激勵(lì)了我,通過她的壯舉我明白了教師不但要有豐富的知識(shí),還要有崇高的師德。只有用心關(guān)愛學(xué)生,用愛詮釋教育,才會(huì)成為一名合格的教師。張麗莉,她作為一名普通的教師,在危急時(shí)刻能夠挺身而出,把生的希望留給學(xué)生,把死的危險(xiǎn)留給自己,用自己的柔弱身軀為學(xué)生撐起一片生命的天空,她譜寫出了一曲感天動(dòng)地的大愛贊歌,展現(xiàn)了偉大的師德,她是我們這些新教師應(yīng)該學(xué)習(xí)的榜樣。
有人說:“教師是太陽底下最光輝的職業(yè)!”也有人說:“教師是自我幸福的把握者,是學(xué)生幸福的引路人?!笨梢哉f,在學(xué)生的心目中,教師是一個(gè)最親切,最智慧,最偉大的形象。我們也曾經(jīng)說過,作為一名教師,只有履行自己的師德責(zé)任和義務(wù),才能實(shí)現(xiàn)自己的人生價(jià)值,謀求人生的幸福。 在張麗莉的事跡中,我看到了作為一名教師應(yīng)有的責(zé)任、愛心和無私,她為學(xué)生們營(yíng)造了愛的氛圍,在愛的感召下,學(xué)生們感受著教師的溫暖,道德的力量,學(xué)習(xí)的樂趣,成長(zhǎng)的快樂。通過張麗莉的一言一行,我明白了只有在學(xué)生一點(diǎn)一滴的進(jìn)步中,教師才能找到屬于自已的價(jià)值,收獲屬于自己的幸福。
在實(shí)驗(yàn)中學(xué)的建校的第二年,我和許多初中教師一樣,懷著對(duì)高中的向往之情,懷著一份教書育人的殷切期望,來到了實(shí)驗(yàn)中學(xué)。現(xiàn)在想來已經(jīng)距今九年多了。那時(shí)候,想法比較簡(jiǎn)單,認(rèn)為,高中的孩子比較大,比初中懂事的多,課本內(nèi)容在語文上應(yīng)該差別不大,從教三年的我,沒有把困難放在心上。但真正工作起來,不是這么回事。05級(jí)我們班有一名男生,桌子上每天什么都不放,只是無謂的發(fā)呆,或者向窗外眺望,要不就是陷入深深的思考,要不就是趴在桌子上休息,但是有一個(gè)優(yōu)點(diǎn)就是上課不怎么說話。有一次他在用一只手拿著拖把拖地,而且心不在焉的樣子,我就當(dāng)場(chǎng)批評(píng)了他,此時(shí),矛盾升級(jí),扔下拖把就回到座位上去,繼續(xù)發(fā)呆,但,滿臉怒色。我也很生氣,覺得,你錯(cuò)了,還不讓老師批評(píng)。就把他叫了出來,一問才知道,原來,今天不是他值日,因?yàn)?,值日生沒有來,在衛(wèi)生委員的動(dòng)員下,幫別人拖地。此時(shí),我發(fā)現(xiàn),原來是在做好事,雖然做得不好,但,內(nèi)心還是有團(tuán)結(jié)協(xié)作意識(shí)的,了解到此種情況,我讓他回到教室,當(dāng)著全班同學(xué)的面,向他道歉,并說明了情況。此時(shí),他不好意思地說,我最害怕別人表揚(yáng)我,老師,別說了。之后,不論上課還是值日都想換了個(gè)人一樣,而且,據(jù)其他老師反映,此學(xué)生還特別懂禮貌,遠(yuǎn)遠(yuǎn)地就和老師打招呼。
我想,每一個(gè)人都想贏得尊重。學(xué)生年齡大了,想法更多了,老師和學(xué)生之間的距離卻更遠(yuǎn)了。有時(shí)候只是一味的批評(píng),心理的交流少得可憐。實(shí)際上,教師和學(xué)生隔閡應(yīng)該沒有想象的那樣大。只是因?yàn)椋?dāng)我們想跟學(xué)生真心談話的時(shí)候,經(jīng)常被學(xué)生所犯的低級(jí)錯(cuò)誤惹惱,一次次讓你無法保持內(nèi)心的平靜,心平氣和的談話便很難做到了。所以,有時(shí)候,我想,真正做學(xué)生的良師,必須先做益友,真心關(guān)心學(xué)生,尊重學(xué)生,必須把自己的心態(tài)回歸到學(xué)生內(nèi)心,從學(xué)生的角度出發(fā),當(dāng)學(xué)生犯錯(cuò)的時(shí)候,等一等,沉一沉,你再做出決定,精心構(gòu)思一下,如何談、怎樣談,學(xué)生才能信服,否則,在教育上很可能陷于考慮不周,處理問題不當(dāng)?shù)膶擂尉辰缰?,一則解決不了問題,二則讓自己也陷入其中,將學(xué)生的問題擴(kuò)大化,最終結(jié)果是,即使是學(xué)生的錯(cuò)誤,學(xué)生仍然認(rèn)識(shí)不到,作為老師還惹了一身的不愉快。
實(shí)際上,這么多年以來,和你交鋒次數(shù)多的學(xué)生對(duì)你的印象最深,節(jié)假日給你發(fā)短信問好的也是他們,見面笑著打招呼的也是他們。這就是教育的效果,你對(duì)他的關(guān)心和愛護(hù),是日久彌新的陳釀,時(shí)間越久,味道越濃。
我曾在外面遇到一個(gè)學(xué)生,原來在我們班成績(jī)不錯(cuò),老師們也認(rèn)為對(duì)他付出了很多,而且也考上了大學(xué),但,此時(shí),好像是陌路人。我一直在思考這個(gè)問題。那些成績(jī)較好的學(xué)生,他的內(nèi)心實(shí)際上有很多話想和你交流,只不過,沒有邁出那一步,而作為老師的我們,又經(jīng)常無從發(fā)現(xiàn)這些,因此,他們會(huì)認(rèn)為,一是,老師不關(guān)心自己的存在,實(shí)際上,自己的問題并不比那些成績(jī)差的少;二是,學(xué)習(xí)成績(jī)的提高,他們自認(rèn)為是自己努力的結(jié)果,和老師的教育關(guān)系不大。
由此看來,從這種理論上,他們將來和老師有隔閡應(yīng)該是正常的,節(jié)假日忘記你是正常的,見面后裝作不認(rèn)識(shí)也是可以理解的。因此,教育工作,成績(jī)優(yōu)異的學(xué)生也是一個(gè)盲區(qū),這些學(xué)生其實(shí)也是弱者。需要我們加以關(guān)注。
教傳授知識(shí)是每一位教師的中心任務(wù)。但面對(duì)我們學(xué)生的實(shí)際情況,對(duì)于我們提出了更高的要求,首先在思想和行動(dòng)上管理好學(xué)生,然后再考慮授課內(nèi)容,這樣才能完成知識(shí)的傳遞。因此,管理和教學(xué)的結(jié)合顯得更重要了。前段時(shí)間,我做了一次調(diào)查,80%左右的學(xué)生承認(rèn)自己上課走神是自己學(xué)業(yè)成績(jī)不能得到提升的重要原因,而且,明明知道這種問題,可自己就是解決不了,很是苦惱。我說,解決這個(gè)問題有這樣幾個(gè)辦法,一是平時(shí)注意休息,尤其是午休和晚休,此時(shí),很多學(xué)生就是玩手機(jī)的時(shí)間,上網(wǎng)聊天,玩網(wǎng)絡(luò)游戲,已經(jīng)成為常態(tài),嚴(yán)重干擾學(xué)生的學(xué)習(xí)精力。再者,沒有預(yù)習(xí)的習(xí)慣,面對(duì)難度加大的高中學(xué)習(xí),沒有預(yù)習(xí),對(duì)于基礎(chǔ)薄弱的學(xué)生來講簡(jiǎn)直是致命的。還有,我發(fā)現(xiàn)本來活蹦亂跳的學(xué)生,一上課就低下頭,一節(jié)課很難抬起來,除了玩東西之外,就是盯著一頁書能持續(xù)45分鐘。如果,再?gòu)睦蠋熥陨斫嵌瓤紤]就是,對(duì)課堂的組織了。上課提問的范圍太小,或者太固定,教學(xué)方法單一,上課熱情不夠,許多學(xué)生還認(rèn)為,這門功課,這個(gè)老師習(xí)慣提問這幾個(gè)同學(xué),沒有危機(jī)感,從而產(chǎn)生不了上課的緊張感,走神也就習(xí)以為常了。
因此,我們是不是推出這樣一個(gè)結(jié)論,一名優(yōu)秀的教師,首先是一名優(yōu)秀的管理者。如果你的業(yè)務(wù)再精湛,教學(xué)水平再高,學(xué)生的思想早就游離到課堂之外了,我想,任何人都不能完成就學(xué)工作。所以,在課前,我備課時(shí),經(jīng)??紤]怎樣將今天的知識(shí)傳授給學(xué)生,怎樣關(guān)注學(xué)生的眼神,怎樣提高學(xué)生學(xué)習(xí)的熱情,對(duì)于上課過程中做小動(dòng)作的學(xué)生經(jīng)常性的提問一下等等,不定期的讓學(xué)生爬黑板,在本子上記錄有關(guān)知識(shí)點(diǎn),重復(fù)重要的知識(shí)點(diǎn),讓課堂充滿讀書聲,提高學(xué)習(xí)的熱情,準(zhǔn)備有關(guān)的知識(shí)鏈接,調(diào)動(dòng)求知的欲望,抑揚(yáng)頓挫的聲調(diào),引起學(xué)生注意力等等方法不計(jì)其數(shù),實(shí)踐起來還是行之有效的。
尊敬的各位領(lǐng)導(dǎo)、親愛的各位同事:
大家下午好!
非常高興能夠參加此次“遇見中銀富登”主題演講比賽,我演講的題目是《向上向善,點(diǎn)亮橙色夢(mèng)想》。
親愛的朋友,我們生活在一個(gè)五彩斑斕的世界里,紅色帶給我們熱情,黃色帶給我們的力量,綠色帶給我們希望,藍(lán)色帶給我們向往,今年5月,我有幸遇見這抹鮮亮的橙色,橙色代表奮進(jìn),橙色是中銀富登的顏色。
“為什么辭去上一份安逸舒適的工作而選擇中銀富登?”,我一直記著面試時(shí)問我的這個(gè)問題,這半年多來我也一直問自己,是為了對(duì)口的大學(xué)專業(yè),還是為了能有一份光鮮體面的工作,今天,我或許為自己找到了答案,中銀富登給了我一個(gè)平臺(tái),它讓我跳出了舒適圈,讓我全面得提升自己,讓我找到了年輕人應(yīng)該有的奮進(jìn)的態(tài)度。
2019年是我成為銀行人的第一年,也是我行股權(quán)轉(zhuǎn)讓后正式更名為海門中銀富登村鎮(zhèn)銀行的第一年。入職的這七個(gè)多月,我經(jīng)過了中銀富登全面體系的入職培訓(xùn)、有幸在崗前輪值了半個(gè)多月大堂經(jīng)理、也全程參與了切換系統(tǒng)的重大事項(xiàng),這些都讓我真切感受到了最真實(shí)的銀行,也讓我漸漸地熟悉了中銀富登這種緊張而有序的工作氛圍,在這期間,有過困難也有過欣慰,有過徘徊也有過進(jìn)步,我也感受到了自身的不足和差距,感受到了中銀富登“共同成長(zhǎng),成就夢(mèng)想”的品牌理念。
8月19日,我應(yīng)該永遠(yuǎn)也忘不了這一天,不僅僅是全新系統(tǒng)上線的第一天,更是我作為柜員上柜的第一天,柜臺(tái)外是眾多客戶焦急殷切的等待,柜臺(tái)里面的菜鳥我也是緊張、忐忑還有不安,害怕業(yè)務(wù)辦得慢、害怕出錯(cuò)不合規(guī)、害怕被客戶抱怨,屋漏偏逢連夜雨,這時(shí)候就連點(diǎn)鈔機(jī)都和我做對(duì),“滴滴滴滴”不斷卡鈔,急的我一身汗,幸好經(jīng)驗(yàn)豐富的主管立馬傳授“少量多次”清點(diǎn)的方法,客戶也給予了充分的理解,讓我逐漸冷靜下來,一絲不茍得辦好每一筆業(yè)務(wù)。
在沒有進(jìn)入銀行前,我覺得銀行柜員的工作很簡(jiǎn)單又枯燥,每天迎來送往不同的客戶,辦理著爛熟于心的重復(fù)業(yè)務(wù),但漸漸發(fā)覺,一切并不是我想的那么簡(jiǎn)單。銀行柜面,直面的是來辦理日常業(yè)務(wù)的客戶,我們每天都要和各種各樣的人打交道,我們的一言一行不光代表著個(gè)人的行為,更代表著銀行的形象。經(jīng)過這個(gè)月的工作,我對(duì)服務(wù)也有了新的認(rèn)識(shí)。
行百里者半九十,我知道,為客戶服務(wù)絕不是輕輕松松、敲鑼打鼓就能實(shí)現(xiàn)的,我們必須秉持篤定的信念,必須保持高昂的精神狀態(tài),才能贏得客戶的尊重和信任,才能鞏固維護(hù)好每一位客戶。在我們?nèi)粘^k理的每一筆業(yè)務(wù)中,都要學(xué)會(huì)站在顧客的角度看問題,尊重顧客的想法,保證客戶的利益。用自己的真心,細(xì)心,耐心去服務(wù)客戶,我們一句善意的提醒,可以贏得顧客的心,我們提供的一瓶水、一個(gè)信封,可以贏得顧客的心,我們不厭其煩的給顧客解釋不明白的地方,也可以贏得客戶的心。我們用真誠(chéng),真情,真心架起了與客戶之間的橋梁,真正做到“沒有VIP客戶,只有VIP服務(wù)”。這里不得提一提讓我印象特別深刻的一位客戶,同事們都親切喊他“榨菜爺爺”,一開始的時(shí)候我真的非常好奇,這位榨菜爺爺是有什么特殊之處嗎?終于有一天這個(gè)老爺爺?shù)轿掖翱谵k業(yè)務(wù),說實(shí)話兩三萬的零鈔驚到了我,這些零鈔幣種不一、潮濕而又破舊,花了我不少時(shí)間清點(diǎn)。榨菜爺爺見我也是新面孔,主動(dòng)聊起天說:“我啊就喜歡你們銀行,服務(wù)態(tài)度好,不嫌棄我的錢,好幾次人多時(shí)候來還能另開窗口幫我點(diǎn)錢,我在你們銀行也有十幾萬存款呢,這些啊都是我的辛苦錢,放你們銀行啊利率高、我也放心”。至此我才了解,原來這位榨菜爺爺還是我們的老客戶,我想正是這種“VIP服務(wù)”才為我們銀行贏得越來越多的信任。
(laughter)
camp was more like a keg party without any alcohol. and on the very first day our counselor gathered us all together and she taught us a cheer that she said we would be doing every day for the rest of the summer to instill camp spirit. and it went like this: "r-o-w-d-i-e, that's the way we spell rowdie. rowdie, rowdie, let's get rowdie." yeah. so i couldn't figure out for the life of me why we were supposed to be so rowdy, or why we had to spell this word incorrectly. (laughter) but i recited a cheer. i recited a cheer along with everybody else. i did my best. and i just waited for the time that i could go off and read my books.
but the first time that i took my book out of my suitcase, the coolest girl in the bunk came up to me and she asked me, "why are you being so mellow?" -- mellow, of course, being the exact opposite of r-o-w-d-i-e. and then the second time i tried it, the counselor came up to me with a concerned expression on her face and she repeated the point about camp spirit and said we should all work very hard to be outgoing.
and so i put my books away, back in their suitcase, and i put them under my bed, and there they stayed for the rest of the summer. and i felt kind of guilty about this. i felt as if the books needed me somehow, and they were calling out to me and i was forsaking them. but i did forsake them and i didn't open that suitcase again until i was back home with my family at the end of the summer.
now, i tell you this story about summer camp. i could have told you 50 others just like it -- all the times that i got the message that somehow my quiet and introverted style of being was not necessarily the right way to go, that i should be trying to pass as more of an extrovert. and i always sensed deep down that this was wrong and that introverts were pretty excellent just as they were. but for years i denied this intuition, and so i became a wall street lawyer, of all things, instead of the writer that i had always longed to be -- partly because i needed to prove to myself that i could be bold and assertive too. and i was always going off to crowded bars when i really would have preferred to just have a nice dinner with friends. and i made these self-negating choices so reflexively, that i wasn't even aware that i was making them.
now this is what many introverts do, and it's our loss for sure, but it is also our colleagues' loss and our communities' loss. and at the risk of sounding grandiose, it is the world's loss. because when it comes to creativity and to leadership, we need introverts doing what they do best. a third to a half of the population are introverts -- a third to a half. so that's one out of every two or three people you know. so even if you're an extrovert yourself, i'm talking about your coworkers and your spouses and your children and the person sitting next to you right now -- all of them subject to this bias that is pretty deep and real in our society. we all internalize it from a very early age without even having a language for what we're doing.
now to see the bias clearly you need to understand what introversion is. it's different from being shy. shyness is about fear of social judgment. introversion is more about, how do you respond to stimulation, including social stimulation. so extroverts really crave large amounts of stimulation, whereas introverts feel at their most alive and their most switched-on and their most capable when they're in quieter, more low-key environments. not all the time -- these things aren't absolute -- but a lot of the time. so the key then to maximizing our talents is for us all to put ourselves in the zone of stimulation that is right for us.
but now here's where the bias comes in. our most important institutions, our schools and our workplaces, they are designed mostly for extroverts and for extroverts' need for lots of stimulation. and also we have this belief system right now that i call the new groupthink, which holds that all creativity and all productivity comes from a very oddly gregarious place.
so if you picture the typical classroom nowadays: when i was going to school, we sat in rows. we sat in rows of desks like this, and we did most of our work pretty autonomously. but nowadays, your typical classroom has pods of desks -- four or five or six or seven kids all facing each other. and kids are working in countless group assignments. even in subjects like math and creative writing, which you think would depend on solo flights of thought, kids are now expected to act as committee members. and for the kids who prefer to go off by themselves or just to work alone, those kids are seen as outliers often or, worse, as problem cases. and the vast majority of teachers reports believing that the ideal student is an extrovert as opposed to an introvert, even though introverts actually get better grades and are more knowledgeable, according to research. (laughter)
okay, same thing is true in our workplaces. now, most of us work in open plan offices, without walls, where we are subject to the constant noise and gaze of our coworkers. and when it comes to leadership, introverts are routinely passed over for leadership positions, even though introverts tend to be very careful, much less likely to take outsize risks -- which is something we might all favor nowadays. and interesting research by adam grant at the wharton school has found that introverted leaders often deliver better outcomes than extroverts do, because when they are managing proactive employees, they're much more likely to let those employees run with their ideas, whereas an extrovert can, quite unwittingly, get so excited about things that they're putting their own stamp on things, and other people's ideas might not as easily then bubble up to the surface.
now in fact, some of our transformative leaders in history have been introverts. i'll give you some examples. eleanor roosevelt, rosa parks, gandhi -- all these peopled described themselves as quiet and soft-spoken and even shy. and they all took the spotlight, even though every bone in their bodies was telling them not to. and this turns out to have a special power all its own, because people could feel that these leaders were at the helm, not because they enjoyed directing others and not out of the pleasure of being looked at; they were there because they had no choice, because they were driven to do what they thought was right.
now i think at this point it's important for me to say that i actually love extroverts. i always like to say some of my best friends are extroverts, including my beloved husband. and we all fall at different points, of course, along the introvert/extrovert spectrum. even carl jung, the psychologist who first popularized these terms, said that there's no such thing as a pure introvert or a pure extrovert. he said that such a man would be in a lunatic asylum, if he existed at all. and some people fall smack in the middle of the introvert/extrovert spectrum, and we call these people ambiverts. and i often think that they have the best of all worlds. but many of us do recognize ourselves as one type or the other.
and what i'm saying is that culturally we need a much better balance. we need more of a yin and yang between these two types. this is especially important when it comes to creativity and to productivity, because when psychologists look at the lives of the most creative people, what they find are people who are very good at exchanging ideas and advancing ideas, but who also have a serious streak of introversion in them.
and this is because solitude is a crucial ingredient often to creativity. so darwin, he took long walks alone in the woods and emphatically turned down dinner party invitations. theodor geisel, better known as dr. seuss, he dreamed up many of his amazing creations in a lonely bell tower office that he had in the back of his house in la jolla, california. and he was actually afraid to meet the young children who read his books for fear that they were expecting him this kind of jolly santa claus-like figure and would be disappointed with his more reserved persona. steve wozniak invented the first apple computer sitting alone in his cubical in hewlett-packard where he was working at the time. and he says that he never would have become such an expert in the first place had he not been too introverted to leave the house when he was growing up.
now of course, this does not mean that we should all stop collaborating -- and case in point, is steve wozniak famously coming together with steve jobs to start apple computer -- but it does mean that solitude matters and that for some people it is the air that they breathe. and in fact, we have known for centuries about the transcendent power of solitude. it's only recently that we've strangely begun to forget it. if you look at most of the world's major religions, you will find seekers -- moses, jesus, buddha, muhammad -- seekers who are going off by themselves alone to the wilderness where they then have profound epiphanies and revelations that they then bring back to the rest of the community. so no wilderness, no revelations.
this is no surprise though if you look at the insights of contemporary psychology. it turns out that we can't even be in a group of people without instinctively mirroring, mimicking their opinions. even about seemingly personal and visceral things like who you're attracted to, you will start aping the beliefs of the people around you without even realizing that that's what you're doing.
and groups famously follow the opinions of the most dominant or charismatic person in the room, even though there's zero correlation between being the best talker and having the best ideas -- i mean zero. so ... (laughter) you might be following the person with the best ideas, but you might not. and do you really want to leave it up to chance? much better for everybody to go off by themselves, generate their own ideas freed from the distortions of group dynamics, and then come together as a team to talk them through in a well-managed environment and take it from there.
now if all this is true, then why are we getting it so wrong? why are we setting up our schools this way and our workplaces? and why are we making these introverts feel so guilty about wanting to just go off by themselves some of the time? one answer lies deep in our cultural history. western societies, and in particular the u.s., have always favored the man of action over the man of contemplation and "man" of contemplation. but in america's early days, we lived in what historians call a culture of character, where we still, at that point, valued people for their inner selves and their moral rectitude. and if you look at the self-help books from this era, they all had titles with things like "character, the grandest thing in the world." and they featured role models like abraham lincoln who was praised for being modest and unassuming. ralph waldo emerson called him "a man who does not offend by superiority."
but then we hit the 20th century and we entered a new culture that historians call the culture of personality. what happened is we had evolved an agricultural economy to a world of big business. and so suddenly people are moving from small towns to the cities. and instead of working alongside people they've known all their lives, now they are having to prove themselves in a crowd of strangers. so, quite understandably, qualities like magnetism and charisma suddenly come to seem really important. and sure enough, the self-help books change to meet these new needs and they start to have names like "how to win friends and influence people." and they feature as their role models really great salesmen. so that's the world we're living in today. that's our cultural inheritance.
now none of this is to say that social skills are unimportant, and i'm also not calling for the abolishing of teamwork at all. the same religions who send their sages off to lonely mountain tops also teach us love and trust. and the problems that we are facing today in fields like science and in economics are so vast and so complex that we are going to need armies of people coming together to solve them working together. but i am saying that the more freedom that we give introverts to be themselves, the more likely that they are to come up with their own unique solutions to these problems.
so now i'd like to share with you what's in my suitcase today. guess what? books. i have a suitcase full of books. here's margaret atwood, "cat's eye." here's a novel by milan kundera. and here's "the guide for the perplexed" by maimonides. but these are not exactly my books. i brought these books with me because they were written by my grandfather's favorite authors.
my grandfather was a rabbi and he was a widower who lived alone in a small apartment in brooklyn that was my favorite place in the world when i was growing up, partly because it was filled with his very gentle, very courtly presence and partly because it was filled with books. i mean literally every table, every chair in this apartment had yielded its original function to now serve as a surface for swaying stacks of books. just like the rest of my family, my grandfather's favorite thing to do in the whole world was to read.
but he also loved his congregation, and you could feel this love in the sermons that he gave every week for the 62 years that he was a rabbi. he would takes the fruits of each week's reading and he would weave these intricate tapestries of ancient and humanist thought. and people would come from all over to hear him speak.
but here's the thing about my grandfather. underneath this ceremonial role, he was really modest and really introverted -- so much so that when he delivered these sermons, he had trouble making eye contact with the very same congregation that he had been speaking to for 62 years. and even away from the podium, when you called him to say hello, he would often end the conversation prematurely for fear that he was taking up too much of your time. but when he died at the age of 94, the police had to close down the streets of his neighborhood to accommodate the crowd of people who came out to mourn him. and so these days i try to learn from my grandfather's example in my own way.
so i just published a book about introversion, and it took me about seven years to write. and for me, that seven years was like total bliss, because i was reading, i was writing, i was thinking, i was researching. it was my version of my grandfather's hours of the day alone in his library. but now all of a sudden my job is very different, and my job is to be out here talking about it, talking about introversion. (laughter) and that's a lot harder for me, because as honored as i am to be here with all of you right now, this is not my natural milieu.
so i prepared for moments like these as best i could. i spent the last year practicing public speaking every chance i could get. and i call this my "year of speaking dangerously." (laughter) and that actually helped a lot. but i'll tell you, what helps even more is my sense, my belief, my hope that when it comes to our attitudes to introversion and to quiet and to solitude, we truly are poised on the brink on dramatic change. i mean, we are. and so i am going to leave you now with three calls for action for those who share this vision.
number one: stop the madness for constant group work. just stop it. (laughter) thank you. (applause) and i want to be clear about what i'm saying, because i deeply believe our offices should be encouraging casual, chatty cafe-style types of interactions -- you know, the kind where people come together and serendipitously have an exchange of ideas. that is great. it's great for introverts and it's great for extroverts. but we need much more privacy and much more freedom and much more autonomy at work. school, same thing. we need to be teaching kids to work together, for sure, but we also need to be teaching them how to work on their own. this is especially important for extroverted children too. they need to work on their own because that is where deep thought comes from in part.
okay, number two: go to the wilderness. be like buddha, have your own revelations. i'm not saying that we all have to now go off and build our own cabins in the woods and never talk to each other again, but i am saying that we could all stand to unplug and get inside our own heads a little more often.
number three: take a good look at what's inside your own suitcase and why you put it there. so extroverts, maybe your suitcases are also full of books. or maybe they're full of champagne glasses or skydiving equipment. whatever it is, i hope you take these things out every chance you get and grace us with your energy and your joy. but introverts, you being you, you probably have the impulse to guard very carefully what's inside your own suitcase. and that's okay. but occasionally, just occasionally, i hope you will open up your suitcases for other people to see, because the world needs you and it needs the things you carry.
so i wish you the best of all possible journeys and the courage to speak softly.
thank you very much.
帶著夢(mèng)想,帶著期待,1996年的夏天,我來到了鴨子口這個(gè)靈山秀水的地方,開始了我全新的教師生涯。初涉教壇的我可以說是意氣風(fēng)發(fā)、豪情萬丈,對(duì)教育、對(duì)學(xué)生充滿了無限的熱望。正如當(dāng)時(shí)一位同事所說:“我兩手空空而來,我懷著滿腔赤誠(chéng)而來?!?/p>
從教的生活是清苦的,更是快樂的。當(dāng)我走上講臺(tái)的時(shí)候,當(dāng)我檢查寢室的時(shí)候,當(dāng)我進(jìn)行家訪的時(shí)候,我奉獻(xiàn)著,我是快樂的;當(dāng)我看到學(xué)生笑臉的時(shí)候,當(dāng)我收到學(xué)生來信的時(shí)候,當(dāng)學(xué)生來看我的時(shí)候,我收獲著,我是幸福的。我用我的智慧,我的熱情自由地描繪著我無悔的青春年華。過去的八年,是我激情燃燒的歲月,是我人生中最燦爛的一段時(shí)光,我不敢自詡是春蠶,是蠟燭,是人類靈魂的工程師,但我可以這樣自豪的說:“我無愧我的學(xué)生,我無悔我的選擇?!币?yàn)檎\(chéng)實(shí)做人,踏實(shí)做事,嚴(yán)謹(jǐn)治學(xué),是我一貫的準(zhǔn)則。
楊柳枯了又青了,桃花開了又謝了,燕子去了又來了,學(xué)生來了又走了,我卻還堅(jiān)守在這兒,守著我們的樂士,守著我們的精神家園。山還是那座山,河還是那條河,日子就這樣過著,平凡卻不平淡。一切都好像沒有變,唯一變化的是我日益衰老的容顏,與之沉淀的,是我依舊年輕不變的情懷!
八年前的某一天,我站在教育組的演講席上慷慨陳詞,慶幸“長(zhǎng)大后我就成了你”,八年后的今天,我依然在這里訴說自己的成長(zhǎng)經(jīng)歷,真是別有一番滋味在心頭。
不管是春花爛漫,還是雨雪風(fēng)霜,我們已經(jīng)走過了如歌的青春。但我的從教之路依然遙遠(yuǎn),“路漫漫其修遠(yuǎn)兮,吾將上下而求索”!
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